Customer Resource & Support Center


Privacy policy

At Xiris Automation Inc. (“Xiris”), your right to privacy is very important to us. Because we are committed to protecting your privacy rights and the information you provide to us, we have developed this privacy policy. It explains how we will protect your information and describes how we will use and share it.

This policy is concerned with the protection of your personal information only. Personal information includes any data that can be used to identify you as an individual, including your name, income, personal opinion, interests, home contact information, identification numbers, user IDs, passwords, ethnic origin, and age. Under Canadian law, in a business context, personal information does not include the name, job title, business address, or business telephone number of any employee in an organization.

This policy describes the following practices:

  • Collecting information
  • Sharing your personal information
  • Maintaining your personal information

This privacy policy may change from time to time to reflect Xiris’ internal needs, customer feedback, or changes in applicable privacy legislation. Xiris will post all such changes on our website, so please visit this page regularly.

NOTE: Xiris products and services are not intended for children under the age of 18. We do not knowingly collect or maintain any personal information or non-personally-identifiable information from anyone under the age of 18 nor is any part of our website, products or services directed to children under the age of 18.

General Principles

We comply with all applicable privacy laws respecting our processing and storage of any personal information that may be used in conjunction with the services we offer, and we deal with your data under these general principles:

  • Lawfulness, fairness and transparency
    We may not reveal the granular details of how we protect your data, because that would compromise its security – but we will let you know why we need it, what we need it for, and process it securely and in accordance with applicable laws. If you have any questions respecting your data and how it’s being used, you need only ask us, and we will answer.

  • Limitations of purpose
    We will limit use of your data to the extent necessary to provide you with the services, with the clear exceptions that are set out in this Privacy Policy

  • Minimization of data
    We only collect information that we need, and that you choose to give to us. We will not collect personal information gratuitously from you for no reason.

  • Accuracy
    We make reasonable efforts to keep your data accurate and up to date, based on your input; if you notify us of any changes to your data, we will make sure to change it in our systems in a timely manner.

  • Limitation of data retention
    We believe in streamlining the way that we handle data so that it minimizes data redundancy and unnecessary retention. We have instituted processes to delete personal information from our systems when it is no longer required.

  • Integrity and confidentiality
    We process your information using appropriate technical or organizational measures designed to ensure appropriate security of your personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage.

Collecting information

In order to use the products and services provided by Xiris, you will be required to provide specific information about yourself, such as contact information. We will always inform you when we need information that personally identifies you, and we will keep this information in strict confidence. Additionally, you may, on occasion, voluntarily provide Xiris with information that can be classified as personal information – all such personal information will be stored and maintained in accordance with this privacy policy.

We collect information about you in the following ways:

  • As part of your use of Xiris’ products and services
    We may require certain information such as your name, e-mail address and other contact information, in order for you to use receive information about products and services, whether prior to or after purchasing them. For billing and payment purposes, you may also be required to provide your address, telephone number and payment information (such as credit card or banking information), as requested by Xiris. All of this information is kept confidential and stored securely by Xiris.

  • Automatically by Xiris’ software and services
    Use of Xiris’ website and/or software may result in the collection of technical information such as your computer's IP address, operating system, browser name/version, the referring web page, requested page, date/time, and sometimes a "cookie" (which can be disabled using your browser preferences); such information is used to help us understand the overall usage pattern of our website and software.

  • You contact Xiris directly
    Customers and business partners often contact us directly. When you contact any Xiris employee by telephone, e-mail, in person, or through our website, you will be asked to provide consent to the collection of personal information if your personal information will help us deliver the information, products, or services you require.

  • You respond to communications from Xiris
    From time to time, Xiris may invite you to provide us with information for specific purposes. We may ask for this information through feedback features on our website or software; we may send out e-mail inviting feedback or offering products and services; or we may ask you for information concerning support of our products or services. Your response to these communications may require you to submit personal information and opinions.

  • Your information is obtained through a third party
    Occasionally, Xiris will obtain information about you from third parties, such as mailing list providers, third party service providers, ISPs, or third party application or account providers. Third-party providers are responsible for obtaining consent for the release of personal information to us from those individuals identified on mailing lists, surveys, or through other collection methods.

Sharing your personal information

Subject to any exceptions stated above in the collection of information section, should Xiris collect any of your personal information, we will follow these practices regarding the distribution of that information.

Your personal information is protected
Xiris uses reasonable precautions to protect your personal information and store it securely. Access to your personal information is restricted to those persons who need it, and Xiris takes reasonable steps to prevent the unauthorized use or disclosure of your personal information, including using firewalls and other technical methods.

Xiris only uses and discloses your personal information if it helps us facilitate your needs, improve our products and services, meet legal and regulatory requirements, or — to the limited extent possible — manage our internal business operations. Additionally, if there are any disclosure or use restrictions in your consent to the collection of your personal information, Xiris will abide by those restrictions (subject to the consent exceptions listed below). For example, your contact information will only be used to communicate with you respecting Xiris products services that you utilize or regarding which you have requested information.

Xiris may combine your information with other information into an aggregate form, so your information no longer personally identifies you. We may then disclose the aggregate information to third parties, so they can obtain an overall picture of Xiris’ products, services, customer sectors and/or usage patterns.

We only share your information with your consent
Xiris provides your information to third parties only for purposes to which you have consented, and we require such third parties to keep your information confidential.

In a few situations, Xiris may be required to disclose your information without your prior consent. For example, Xiris may disclose your information if we are required to do so by law, or if we believe in good faith that such disclosure is necessary to:

  • comply with law or legal process
  • protect and defend our rights and property, or the rights and property of a third party
  • protect against misuse or unauthorized use of any of Xiris’ products, services, or other proprietary materials
  • protect the personal safety of any person
  • allow for a change of ownership of Xiris and associated transfer of all personal information to the new owner of Xiris – this does not affect the protection of your information under this Privacy Policy
Xiris will always try to provide you with prior notice of such disclosure; however, such notice may not always be possible or reasonable given the circumstances.

Please note that we cannot guarantee that unauthorized third parties or unauthorized personnel will not gain access to your personal information or other data despite our efforts. As well, when you send information and data to us, it will travel through third-party infrastructures that are not under our control; we have no obligations to you with respect to any personal information or other data other than during the period that it is actually within our possession and control.

Maintaining your personal information

Xiris has established the following practices regarding the maintenance of your personal information.

  • You can request access to your personal information at any time
    If, for any reason, you wish to review your personal information that Xiris has in its possession, you can contact our Privacy Officer, who will be pleased to provide you with all your personal information that Xiris has on file.

  • You can request changes to your personal information at any time
    Sometimes, it will be necessary for you to update your personal information Xiris has on file. For example, if you change payment account information, you must update your information in order to keep receiving services provided by Xiris.
    If you wish to make any changes or corrections to your personal information, please contact our Privacy Officer who will implement the changes. This will help us ensure our records are always up-to-date.

  • You can opt out of communications at any time
    Additionally, you always have the choice of whether you wish to receive information – such as e-mail updates – from Xiris.
    If you do choose to opt out of communications respecting products and services provided by Xiris, you may not obtain all the benefits we could otherwise provide, such as updates or warnings. Xiris will not have any liability to you for your loss of those benefits or any negative effects respecting your use of Xiris’ products or services.

  • You can request that your personal information be destroyed at any time
    A situation may arise where you desire to have all of your personal information that is contained in Xiris’ records deleted or destroyed. If this is what you wish, please contact our Privacy Officer, who will take care of removing your personal information from all of Xiris’ records. However, there may be situations where we are obligated to retain one archival copy of your information to allow us to comply with laws or respond to legal processes. We will inform you of all such situations, and will only use your retained personal information to the limited extent necessary to comply with such laws or respond to legal processes.

Contacting our Privacy Officer

Xiris welcomes your comments about this privacy policy, and we would be happy to provide any additional information you require. Please contact our Privacy Officer at:

Direct Email:

Xiris Headquarters:
+1 905 331 6660

This privacy policy supplements any agreements you already have with Xiris Automation Inc., such as product agreements, website terms and conditions, and any other agreement. Our privacy policy does not replace the terms of those agreements. By agreeing to those terms and using Xiris’ website, products, software and services, you are consenting to the collection and use of your personal information by Xiris Automation Inc. in accordance with this privacy policy. This policy was written in accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).